Senior Digital Account Manager

Kaomi is a fast-growing, digital agency that blends proprietary technology and great people to deliver better results for our clients than anyone else. We’re expanding locally and abroad and want to ensure we bring a fully-equipped account manager in to help us provide efficient client liaison and project management abilities to deliver on client requirements. This is a new role, so getting your hands dirty and having a can-do mentality is a must!

• Build long-term relationships with clients and maintain frequent contacts.
• Act as a point of contact for clients for digital management matters.
• Investigate and determine clients wants and needs.
• Plan and implement digital strategies for clients.
• Participate in client meetings, presentations and communications.
• Set digital strategies for your assigned clients, considering their requirements.
• Work with clients towards their goals.
• Develop relationships with key influencers within clients’ companies.
• Present and train clients on our services.
• Analyze effectiveness of digital campaigns.
• Suggest, design and implement digital projects to increase their ROI.
• Set up a list of KPIs to track for each client.
• Prioritize and manager client’s expectations.
• Prepare and present reports on their progress and web performance metrics.
• Address client queries effectively and in a timely manner.

• 3 years of proven work experience as a Digital Account Manager in an agency environment.
• In-depth knowledge of online marketing tools and social media platforms.
• 3 years of experience in customer service.

You should have solid experience in marketing with a customer service approach. You should also have a clear idea of how digital tools add value to company strategy and performance as your role will be extremely important for customer success, satisfaction, and loyalty. Ultimately, you will be able to contribute to business growth by creating and maintaining long-term client relationships.

Requirements:

• 3 years of proven work experience as a Digital Account Manager in an agency environment.
• 3 years of experience with SEO/ PPC/ Analytics/ Paid Social / CRM software.
• In-depth knowledge of online marketing tools and social media platforms.
• 3 years of experience in customer service.
• Sense of ownership and pride in your performance and its impact on company’s success.
• Excellent organisational and time management skills with strong attention to detail.
• Excellent verbal and written communication skills.
• Critical thinker, analytical and problem-solving skills.
• Team player.
• Excellent time-management skills.
• Great interpersonal and communication skills.
• Marketing or similar relevant fields.

A tertiary qualification is a benefit.

• Ability to manage time and complete multiple tasks to meet deadlines.
• Assist in effective and efficient cross-functional interaction within the agency to deliver client success.
• Strategic thinking with the ability to come up with new, creative solutions.
• Keep abreast with new trends in digital technology
• Easily adapts to change in responsibilities, work processes, timeframes, performance expectations, organisational culture or work environment.
• Needs to be self-directed and effective working independently, yet equally comfortable contributing in a team environment.