Digital Account Director

AKA - Client Account Director, Client Service Director

Cape Town - South Africa

We need someone experienced and self-driven to join our Digital Marketing Agency! As a Digital Account Director, you will be responsible for planning, developing, and managing clients’ digital strategies to improve their web presence and help them achieve their digital marketing goals. In-depth knowledge of online marketing tools and social media platforms is essential, with 5+ years of proven work experience as a Digital Account Director or similar role in an agency environment.

Why You’ll Love Us:

Our Culture. We aim to maintain a culture of empowering people by identifying their strengths and building around their unique individual traits. This allows us to grow dynamic teams of powerful problem solvers, not just an organisation with that forces individuals into a corporate mould.
Support. We work hard to strengthen and improve our culture and to do this we provide our team with ongoing support through individual action coaching sessions, monthly motivational workshops, and quarterly team building events.
Empowering Marketers, Leading Industries. If your goal is working in a high-performance agency alongside international digital leaders, you’ve found the best place to share your talent.
Growth Mindset. If you’d like to master your skillset, we will support your learning journey. Be challenged with new tasks, and continue growing your talent while working with us.

Steps to apply

1 Send your details via the form below.

2 After a first interview, take a Strengths test and complete a skills assessment.

3 Meet the team.

Employment Type: Full-Time
Hours: Flexible
Address: Remote, Cape Town, Western Cape, South Africa
Salary: Market Related

Ultimately, you will contribute to business growth by creating and maintaining long-term client relationships, and the performance as your role will be extremely important for customer success, satisfaction, and loyalty.

Your responsibilites will be:

Build long-term relationships with clients, staff, managers, other partners, and owners.
Act as a point of contact for clients for digital management matters.
Respond timeously to clients and ensure they feel supported.
Understand and interpret what the clients wants and needs are and communicate these with the client is a way they can understand.
Plan and implement digital strategies alongside Kaomi’s heads of departments for clients.
Participate in client meetings, presentations and communications.
Set digital strategies for your assigned clients, considering their requirements.
Ensure the Kaomi team servicing the clients have everything they need to do their job.
Develop relationships with key influencers within clients’ companies.
Present and train clients on our services.
Ensure there are KPIs/OKRs for each client and we are working towards these with all work/tasks. Also that we reporting on where we at, how we tracking and what we doing in the following days/weeks/months to achieve the numbers.
Train / skill the client up on digital marketing (living our slogan – empowering people).
Analysing how effective our campaigns have been alongside the team.
Recommend, platforms or channels to the client to assist them further their marketing efforts and achieve their goals.
Prepare and present reports on a monthly basis, or however we change or evolve reporting.
Stay up to date with new trends in digital technology – and communicate these to our clients.
Manage clients task boards using Trello or anything we use in the future.

Educational:

Business or Marketing Degree.
Google certifications is an advantage.

Experiential:

5+ years of experience working with SEO/ PPC/ Analytics/ Paid Social / CRM software and teams.
5+ years of experience in customer service.
Sense of ownership and pride in your performance and its impact on the company’s success.
Excellent organizational and time management skills with strong attention to detail.
Excellent verbal and written communication skills.
Critical thinker, analytical and problem-solving skills.
Strategic thinking with the ability to come up with new, creative solutions.
Excellent time management and multitasking to meet deadlines.
Team player.
Great interpersonal and communication skills.

Qualifications:

A tertiary qualification in Digital Marketing is a benefit.

Skills:

5+ years of experience working with SEO/ PPC/ Analytics/ Paid Social / CRM software and teams.
5+ years of experience in customer service.
Sense of ownership and pride in your performance and its impact on the company’s success.
Excellent organizational and time management skills with strong attention to detail.
Excellent verbal and written communication skills.
Critical thinker, analytical and problem-solving skills.
Strategic thinking with the ability to come up with new, creative solutions.
Excellent time management and multitasking to meet deadlines.
Team player.
Great interpersonal and communication skills.

Digital Account Director

AKA - Client Account Director, Client Service Director

Steps to apply

Upload Your Info

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